Privacy Policy

Information We Collect

We may collect your name, mobile number, WhatsApp number, email address, receiver serial, selected service and plan, order details, payment reference, uploaded payment proof, IP address, and browser information.

We collect only the information reasonably required to process orders, verify payments, provide support, prevent abuse, and maintain service records.

How We Use Information

Customer information may be used to process and track recharge orders, verify payment, communicate order updates, resolve support requests, improve platform security, and comply with legal obligations.

We do not sell customer personal information to advertisers or unrelated third parties.

Payment Information

We do not request bank passwords, card PINs, wallet passwords, or account login credentials.

Payment screenshots and transaction references are used only for payment verification and order support.

Data Sharing

Relevant order information may be shared with service providers or technical partners only when required to complete the selected recharge or subscription.

Information may also be disclosed where required by law, court order, fraud investigation, or platform security needs.

Data Security and Retention

We use reasonable technical and administrative safeguards, but no internet service can guarantee absolute security.

Order and payment records may be retained for operational, accounting, fraud-prevention, and legal purposes.

Your Choices

You may contact support to request correction of inaccurate contact information or ask questions about your stored order data.

Some records may need to be retained where required for transaction history, security, dispute resolution, or legal compliance.

Contact

Questions about this document may be submitted through the Contact page.

Email: support@renewstb.com