Refund Policy

General Rule

Digital recharge and subscription orders are generally non-refundable once activation, renewal, code delivery, or provider processing has started.

This is because digital services cannot normally be returned or withdrawn after successful delivery.

Refund-Eligible Situations

A refund may be considered when payment is verified but the selected service cannot be supplied, an order is cancelled before provider processing begins, or a duplicate payment is confirmed.

Eligibility is determined after review of the order, payment record, provider response, and activation status.

Non-Refundable Situations

Refunds are normally not available for successfully activated services, incorrect receiver serials provided by the customer, incorrect plan selection, unsupported receiver models, customer-side network or hardware issues, or provider account restrictions.

Refunds are also not available where the customer cannot provide valid payment evidence.

Refund Method and Time

Approved refunds are normally returned through the original or another mutually agreed payment method.

Processing time depends on the payment channel, bank, wallet, exchange, and manual review requirements.

How to Request a Refund

Contact support with your order number, receiver serial, payment proof, transaction reference, and reason for the request.

Submitting a request does not guarantee approval.

Contact

Questions about this document may be submitted through the Contact page.

Email: support@renewstb.com